At MAURYA LEAFNUTZ PVT LTD, we strive to provide the highest quality nuts and products to our customers. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand our procedures and guidelines.
Returns and Refunds Eligibility
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving the product and provide photographic evidence of the damage. We will investigate the issue and, if found valid, offer a refund or replacement based on product availability.
b. Incorrect Products: If the product received differs from your order, please notify us within 48 hours with details. Upon verification, we will offer a refund or replacement depending on availability.
c. Quality Issues: If you’re not satisfied with the product quality, contact us within 7 days of receiving the product with detailed feedback. We will assess the issue and may offer a refund or replacement at our discretion.
We dont provide any kind of return incase any product is damage or defective then we will provide the replacement. Replacement of the product will be delivered within 7 to 10 working
Cancellation Policy
Maurya Leaf Nutz allows order cancellations under specific conditions for both domestic and international orders to ensure smooth operations in our dry fruits and agro exports business.
Domestic Orders (India)
Customers can cancel orders within 24 hours of placement if not yet processed or shipped. Contact support via email or WhatsApp immediately with order details. No fees apply for timely cancellations; full refund issues to original payment method within 5-7 business days.
International Orders
Cancellations accepted within 12 hours of order confirmation due to customs and export processing timelines. Provide order number and reason; approval subject to shipment status. Full refunds processed within 7-10 business days, minus any international transaction fees if applicable.
Non-Refundable Items
a. Perishable Items: Due to the nature of our products, including nuts, seeds and other perishables, refunds are not offered unless the item is damaged or defective.
b. Sale Items: Items purchased on sale are final and not eligible for refund or exchange.
Refund Process
a. Contact Us: To initiate a refund, contact our support team at mauryaleafnutz2026@gmail.com within the relevant timeframe.
b. Provide Information: Share your order number, reason for refund, and any supporting documentation (e.g., photos or details).
c. Refund Options: If approved, you may receive a refund to your original payment method .
d. Credit Time: Refunds may take up to 7 business days, depending on your bank/payment provider.
Conditions for Refunds
a. Product Return: In some cases, we may request that the product be returned for inspection. Return shipping costs are your responsibility unless the error is ours.
b. Product Condition: Returned items must be unused, in original packaging, and in the same condition as received.
c. Refund Discretion: MAURYA LEAFNUTZ PVT LTD reserves the right to deny refund requests if products do not meet return conditions or the request is deemed invalid as per our policy.
Contact Us
If you have questions or concerns about this refund policy, please contact our customer support team at mauryaleafnutz2026@gmail.com. We are happy to help.
Note: This refund policy is subject to change without prior notice. Please refer to the policy on our website for the latest version.